RETURNS / REFUNDS & PRODUCT WARRANTY POLICIES

ITEMS LOST or DELAYED IN TRANSIT

If any item that you've ordered has not arrived within 14 CALENDAR DAYS from the DATE YOU RECEIVED EMAIL SHIPPING CONFIRMATION FROM TAP  then please contact us immediately.

    We will evaluate each situation individually and offer corrective action options to you based on the specific details of your scenario.

     

        PRODUCT RETURNS

        Returns of TAP manufactured items are ONLY ACCEPTED when the customer would like to exchange a NEW & UNOPENED item for another TAP manufactured item

        OR

        the item in question has displayed a defect in workmanship that impedes its ability to function AS DESIGNED.

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

        If you are shipping an item to us with a value of over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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        RETURNS OF DEFECTIVE PRODUCTS (TAP Manufactured Products) 

        *** LIMITED LIFETIME WARRANTY ***

           

          We will REPAIR OR REPLACE an item if it has been found to be defective in a manner that impedes its ability to function as designed. If you need to return a defective item send us an email at sam@titaniumarcheryproducts.com or call (717) 814-9169‬ Monday through Friday from 9am - 5pm Eastern Time.


          After your return is received and inspected, we will contact you to notify you of our decision to repair or replace.


          TO RETURN YOUR PRODUCT SEND TO:

          Titanium Archery Products

          C/O Sam Shaffer

          321 Imperial Drive 

          York, Pennsylvania 17403

          You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

          If you are shipping an item with a value of over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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